In addition to the comments we receive on first impression cards we send to first-time guests, we also ask for a rating on three questions. Here's how we did since September on all cards that were returned.
- I felt welcome when I visited Five Oaks Church: 4.34 (on a 5-point scale, 5 = agree strongly)
- I felt that my child(ren) was/were well taken care of during our visit: 4.71
- How likely is it that you would recommend Five Oaks to a friend or colleague? 8 (on a scale of 0=not likely at all, 5=Neutral, 10=Extremely Likely)
Statistically speaking this is very good on all three questions. Yes, every once in a while people fall through the cracks, but overall I want to commend our congregation for a job very well done reaching out to guests.