First Impressions Weekly Update

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Here are the comments from cards we send out to first-time guests (this one is a little embarrassing to include, but I print every word of every card unless it takes away from anonymity...no my mom didn't get a card this week in case you're wondering):

Woodbury

  • Love the service – love Henry.
  • Great message! Enjoyed the facility and had a friendly gal at the information center. Work a little bit on the (music) sound – I noticed quite a bit of “tinging” sound during the music sets.

First Impressions Quarterly Report - Woodbury

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In addition to the comments we receive on first impression cards we send to first-time guests, we also ask for a rating on three questions. Here's how we did in the first quarter of 2008 on all cards that were returned. The numbers in parenthesis are from the previous quarters.

  • I felt welcome when I visited Five Oaks Church (on a 5-point scale, 5 = agree strongly): 4.58 (4.27; 4.34)
  • I felt that my child(ren) was/were well taken care of during our visit: 4.70 (4.57; 4.71)
  • How likely is it that you would recommend Five Oaks to a friend or colleague? (on a scale of 0=not likely at all, 5=Neutral, 10=Extremely Likely) - 8.08 (8.18; 8.0)

Great scores all around. Thank you for reaching out to our guests.